Your privacy

Who is responsible for your data

Hartlepool Patios is a trading name of 360 Media Works Ltd, company number 12691769, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS. As data controller, it decides how any personal details sent through this website are used. You can raise any privacy question with us using the website form, or by calling 01642 030560.

What we collect

We only hold what you choose to send. On the enquiry form that is typically contact details (name, phone, email), where the work is (postcode) and a short note about your patio. The same applies to details you give by phone on 01642 030560. Hartlepool Patios has no member area or sign-in.

Retention

Enquiry details are kept for no more than 24 months after your last contact with us and are then deleted.

Sharing your details

Only our own team and the service providers named on this page see your enquiry, and only so it can be dealt with. Apart from the service providers described on this page, no one else receives your details.

Why we can use your details

The basis for using your data is your own request for a quote (pre-contractual steps) and, alongside it, our legitimate interest in following up enquiries.

The form and where data is stored

Our enquiry form is run by HighLevel, trading as LeadConnector, which is based in the USA; it is served from api.leadconnectorhq.com. HighLevel acts as our processor and keeps enquiry records on our behalf. That can involve sending your information to the US, where it is covered by the safeguards set out in HighLevel's data processing agreement.

Cookies set by the form

Loading the form gives its provider your IP address and browser details. It then keeps a few things in your browser:

• a short-lived security cookie, __cf_bm, from Cloudflare's bot protection on the provider's domain;
• local storage entries starting v2_ and v3_, which link your enquiry to the page you came from;
• an entry starting form_progress_, which remembers how far you got.

You can delete any of these in your browser settings. More detail is on our cookies page.

Website hosting and analytics

Cloudflare provides the hosting. Its systems see your IP address and browser information whenever a page is requested, which is needed to send the page and filter out malicious traffic. No visitor analytics or ad tracking is used.

Spam and bot checks

Cloudflare Turnstile sits on the form as a bot check. Supporting files like fonts come from the form provider's own servers, and no tracking pixel (Facebook or otherwise) has been enabled.

Making a complaint

If you're not happy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Your data protection rights

Your rights include getting a copy of your personal data, having errors put right, asking for erasure and objecting to or restricting processing. All of these can be requested through the enquiry form, and we always answer within one month.

If this notice changes

This page is reviewed from time to time; check the 'last updated' date to see which version you are reading.